References

FAQs

1. Where did Tools → Accounts go?
It is replaced by the Credentials module in the left navigation panel. Your existing credentials were moved there.

2. Can I change a Personal credential to Shared?
No. The type is fixed when you create it. Create a new Shared credential instead.

3. Can other people see my Personal credentials?
No. Only you can see and use them.

4. Can a Tenant Admin see my Personal credentials?
No. Personal credentials are visible only to their owner, whatever the other user's policy.

5. Why can't I create a Shared credential?
Your policy doesn't allow it. Ask your Workspace or Tenant Admin.

6. As a GenAI Consumer, can I use a Shared credential?
Yes, in any asset whose workspace is mapped to that credential. You see only its metadata, not its sensitive details.

7. Who can edit or delete a Shared credential?
Only the credential's owner or an Admin.

8. Why can't I see a Shared credential my colleague created?
It isn't mapped to your workspace. Ask the owner or an Admin to map it.

9. Can anyone see the full API key or token?
No. Sensitive fields are always masked for every policy.

10. What is the difference between a credential and a Registered Service?
A Registered Service is the OAuth app, set up once for everyone. A credential in the Personal or Shared tab is your own sign-in through that app.

11. Can I see the Client Secret of a registered service?
No. Nobody can see the Client Secret after it is saved, and the Client ID is masked.

12. I don't see Edit or Delete on a registered service. Why?
Only the service Owner, Tenant Admins and Workspace Admins can edit or delete a service.

13. What happens to users' connections if the Client ID or Client Secret of a registered service changes?
Existing connections may stop working, and users may need to reconnect. The platform warns you before you save.

Troubleshooting

Error / Issue	Probable cause	Resolution
The Shared option is missing when creating a credential	Your policy is GenAI Consumer, which can create Personal credentials only	Create a Personal credential, or ask a user with a higher role to create a Shared one
Edit or Delete is unavailable on a Shared credential	You are not the owner or an Admin	Contact the credential owner or your Admin
A Shared credential is missing from the list or asset dropdown	It is not mapped to your workspace	Ask the owner or an Admin to map it to your workspace
Shared credential shows only name and service, no details	GenAI Consumer users see metadata only	No action needed; this is by design
Credential shows Owner action required	It is locked down by its owner or an Admin	Ask the owner or Admin to update or reauthenticate it
Prompted to create a credential before running an asset	The asset needs a credential you don't have	Create a credential in the prompt or in the Credentials module
Deletion Failed when deleting a credential	An Agent, Workflow, EGPT or Knowledge Garden still uses it	Disconnect active integrations, cancel running or scheduled tasks, and remove it from third-party applications
Save button stays disabled when registering a service	A required field is empty or a URL is invalid	Fill in Service Name, Client ID and Client Secret, and check the URL fields
Service name is rejected	Another service already uses that name	Choose a unique name
"Cannot delete … because it is used by … tool"	An MCP tool still uses the service	Detach the service from that tool, then delete
Sign-in fails with a redirect URI error	The Callback URL isn't added to the provider's app	Copy the Callback URL from the service and add it to the provider's redirect URIs
Users' connections stopped working after an edit	The Client ID or Client Secret was changed	Ask users to reconnect, or restore the previous credentials
Service missing from Select Service Provider	Authentication Type isn't OAuth 2.0 (Custom App), or the service was deleted	Select OAuth 2.0 (Custom App) and check that the service exists in Registered Services

Limitations

Limitation	Description
Shared credentials for GenAI Consumer	GenAI Consumer users cannot create, edit or delete Shared credentials. Users who need a credential shared across a workspace must ask a user with a higher role to create it.
Personal credentials are private	Admins cannot view another user's Personal credentials.
Credential type is fixed	A credential's type (Personal or Shared) can't be changed after it is created.
Personal credentials on Public assets	An asset that uses Personal credentials in any tool can't be made Public until they are replaced with Shared credentials.